Shipping policy
1. Free Shipping
All orders come with free shipping.
2. Delivery Destinations
We currently provide reliable shipping services to the following countries:
North America: United States
Europe: United Kingdom France Germany
Asia: Korea Japan
3. Order Processing Time (Handling Time)
Our standard processing time is 1–2 business days (Monday – Saturday, excluding holidays).
Order Cut-off: Orders placed before 2:00 PM (PST) will begin processing the same business day.
Order Modification: You have a 6-hour window after placing your order to request changes or cancellation. Once the order enters the packing stage, we cannot guarantee changes.
4. Shipping Origin
To ensure the best availability and pricing, your order will be shipped directly from our primary distribution center in Shenzhen, China. We work with premium logistics partners（Chukou1） to ensure reliable and efficient delivery to your doorstep.
5. Estimated Delivery Time
We calculate your delivery date based on the following formula:
Estimated Delivery Time = Handling Time + Transit Time
Handling Time: 1 – 2 business days (Monday – Saturday).
Transit Time: 1 – 8 business days (Monday – Saturday).
Total Estimated Delivery: 2 – 10 business days.
*Delivery times are estimates only and may vary due to location, inventory availability, or carrier delays.
| Country | Shipping | Delivery time（Workday） |
| US | Standard Shipping | 3--7 |
| UK | Standard Shipping | 2--10 |
| European Union | Standard Shipping | 5--10 |
| Africa | Standard Shipping | 15--25 |
| Asia | Standard Shipping | 5--12 |
| North America | Standard Shipping | 7--11 |
| South America | Standard Shipping | 5--12 |
| Australia | Standard Shipping | 5-7 |
6. Tracking Information
Once your order ships, you will receive a shipping confirmation email containing your tracking number. Please allow 24-48 hours for the tracking information to update in the carrier's system.
7. Customs, Duties, and Taxes
No Hidden Costs: We handle all import duties and taxes upfront for our customers. The price you see at checkout is the final price you pay—there are no surprise charges upon delivery. We manage the entire customs clearance process to ensure your package arrives smoothly.
8. Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us within 7 days of the estimated delivery date at service@loscase.com with photos of the condition. We will work with you to resolve the issue promptly.
9.Frequently Asked Questions
Can I Change My Shipping Address After My Package Has Been Shipped?
We strive to ship orders as quickly as possible. Once the item has been shipped, we are unable to modify the address. If you notice an error with the address, please contact us as soon as possible, and we will do our best to update it before shipping. Please note, if a customer cancels their order more than 24 hours after placing it, they will be responsible for any return shipping costs that may arise. If a package is lost or cannot be retrieved due to an incorrect address provided by the customer, the loss will be borne by the customer.
What Do I Need To Do When I Receive A Different Product Than What I Ordered?
Please contact service@loscase.com and we will respond to you within 1-2 working days.